Frequently Asked Questions (FAQ)

Evergreen Care is a trusted care company based in London, committed to delivering high-quality, personalised home care services. With a strong focus on dignity, respect, and compassion, Evergreen Care supports individuals in maintaining their independence while receiving professional support in the comfort of their own homes.

Evergreen Care has been delivering professional home care services for over 10 years, guided by a strong sense of family values and connection. We recognise that every individual has unique needs, which is why each care package is carefully tailored to ensure personalised and high-quality support.

At Evergreen Care, we offer a wide range of home care services tailored to individual needs. Our support includes:

• Domiciliary Care – Domiciliary care involves providing assistance to individuals in their own homes, supporting their independence while helping with everyday activities.

• Live-in care & Night Care– Live-in care is a service where a professional caregiver resides in the client’s home to offer continuous, 24/7 support.

• Specialist Care – support for individuals living with conditions such as dementia, Parkinson’s, or physical disabilities.

• Respite Care – temporary relief for family carers or short-term cover during recovery.

The most common type of home care service is domiciliary care. This involves regular visits from a professional carer to support individuals with everyday tasks such as personal hygiene, meal preparation, mobility assistance, medication reminders, and household chores. Domiciliary care is popular because it allows people to maintain their independence while receiving the support they need in the comfort of their own home.

Here are four essential stages commonly used in personalised home care:

1. Assessment
2. Plan Development
3. Implementation
4. Monitoring & Review

This structure aligns with evidence-based care planning and helps families clearly understand each phase: from the initial check-in to ongoing adjustment.

We can arrange domiciliary care within 24 to 72 hours of your decision. We understand the need for timely support, especially in urgent situations, and our team prioritises rapid assessment and matching of a suitable carer,  all of who are fullt trained and DBS (Enhanced) checked.

You’ll be involved from the beginning, you’ll meet and approve the carer before visits begin, helping guarantee comfort and continuity of care.

This personalised approach helps to build trust and ensures your loved one feels supported from day one.

Evergreen Care prioritises client comfort and effective care relationships. If your parent feels a mismatch with their carer, the care coordinator will work promptly to understand the concerns and identify a better match.

All carers are fully DBS checked and receive mandatory training in areas like manual handling, medication support, and personal hygiene to ensure safe everyday practice. Specialist roles receive advanced training in clinical support, such as dementia and post-stroke care. Training is updated yearly to ensure the highest level of care at all time.

Yes — at Evergreen Care, flexibility is built into every care plan.
Our person-centred approach implies:

• Regular reviews of care needs, to reflect any changes in health or daily living situations

• Adaptable support, allowing you to increase or decrease care hours or types of assistance as required

• Close communication between you, your family, and the care coordinator to make timely and appropriate adjustments